Customer Satisfaction

A key focus of Somerset Bridge Limited is to deliver our insurance products and services in the most effective and efficient way and are committed to continuous improvement. We want to provide the highest possible standards of service through our own insurance policy customer service centre, which enables our insurance policies to be updated online through our portal, over the phone, talking to one of our customer agents, or by using our online chat facility, where one of our agents can deal with queries in real-time online.

We are committed to:

  • Delivering market leading insurance and claims expertise to customers.
  • Offering products and services that meet customers’ specific needs and circumstances.
  • Providing a personalised experience that puts our customers first.
  • Making it easy for our customers to interact with us when they buy and renew our policies or make a claim.
  • Investing in processes and controls to ensure a high standard of customer service.
  • Managing complaints thoroughly and driving improvements across the business.

We understand that from time to time, problems may arise. That’s why, we regularly monitor, review and report satisfaction levels so that we can improve and offer a better service to our valued customers in the future. Your feedback is important to us and we appreciate your comments on the service that you have received from us.

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